Senior Service Designer

At Futurice, we create digital services that people love. We are builders at heart and the end-user experience is at the forefront of everything we do. Our Designers transform complex demands into intuitive and elegant digital services for millions of people around the world. Be part of our internationally awarded working culture and join our team of brilliant minds and creative thinkers.

Here are some practical things that would definitely help in this job

• Fluent English and German language skills.
• First-class visual and verbal storyteller with strong data analytical skills. Able to eloquently articulate strategy, and communicate significant patterns in data in a rational and comprehensive manner.
• Experience in strategic foresight or/and data trend analysis, change management, team operational improvement and data metrics consulting.
• Deep experience in planning and facilitating collaborative workshop activities that help shape and define consumer-facing experiences.
• Proficient in synthesising quantitative and qualitative data from multiple sources to identify opportunities and recommend design directions.
• High level of expertise in tackling and solving complex business challenges.
• Deep and contextual understanding of what matters to the people we are designing for.
• Manage design research relationships with partners and clients.
• Evolve and innovate the Service Design and Design Research practice, pulling in state-of-the-art methods from external and internal expertise.
• Enthusiasm for digital design best practices, new interaction models, design standards and emerging technologies.
• Driving design quality, practice and offerings that meet business and user goals as well as creating new offerings within Futurice.
• Expertise in collaborating with other designers, developers and advisors.

You would blow our minds if you also bring along some of these:

• Experience in change management, operational improvement and metrics consulting.
• Experience in creating and bringing products and services to market.
• Ability to lead large-scale design projects and related accounts.
• Experience in leading multiple cross-discipline teams.
• High level of expertise in planning and conducting customer research, user tests and concept validation process