Senior Service Designer

We are looking for ambitious UX designers (or service designers) who want to grow beyond themselves together with us and our solutions. At Orbit, a wide range of tasks, exciting projects and extraordinary tasks awaits you. With us you have the chance to look after services, products, experiences, start-ups and Co. from research to scaling and to shape them sustainably. Because UX is not a niche skill for us, but a holistic task for generalists: inside.

The field of “User Experience Design” is very broad at Orbit and we use it synonymously with “Service Design”. The important thing about this generalist position is: Of course, you don’t have to have a foothold in all areas or be first class.

There are the following core work areas:

• User Research
• Ideation
• Prototyping & Testing
• Conception
• Interface Design
• Product Ownership

and the following possible additional tasks:

• Project Management
• Stakeholder Management
• Workshop Facilitation

There are plus points for knowledge and experience in these areas:

• Psychology
• Visual Design & Branding
• (Performance) Marketing
• Business
• Tech
• Team Culture

Tools are initially not decisive for us. It is important that the mindset is right. But if you really want to know, these are our most frequently used tools:

• Miro
• Sketch and InVision
• Slack
• Keynote
• G-Drive

Hard Skills

• You already have at least 3 years of professional experience as a user experience designer: in or service designer: in a management consultancy, an agency, a venture builder, a start-up or an innovation unit.
• You have good knowledge of qualitative (interviews, service safaris, etc.) and quantitative user research (surveys, split testing, etc.).
• You can design services, products and experiences, have knowledge of prototyping (analog & digital) and testing
• You have basic knowledge of interface and business design
• You have experience in conception and moderation of workshops
• You have experience with agile projects and / or in agile organizations
• You have excellent knowledge of German and feel very comfortable with customers

Soft Skills

• You are emphatic and interested in human behavior – users: inside are the linchpin of your professional thinking.
• You are curious and want to continuously develop yourself.
• You are continuously getting involved in new ways of thinking and situations, and it stimulates you to constantly expand your skills and knowledge.
• You know your strengths and are ready to share your knowledge with your colleagues. At the same time, you also enjoy learning from your colleagues.
• You encounter your professional environment at eye level and value an active feedback culture
• You can work independently and look for tasks yourself.
• You have the courage to make decisions and learn from them.
• You are ready to take on responsibility – be it as a project lead or in internal measures and projects.
• Your actions are always result-oriented and have a specific purpose. The focus of your work is on generating real added value.
• You proceed analytically and methodically and can take your team with you on this path.
• With the intention of achieving the best possible result, you question yourself, your team and your customers.
• You can handle criticism and you are not too proud to take a path other than yours.

• A highly motivated team of digital experts
• A family team culture with flat hierarchies
• An ambitious company with big plans
• Excellent development and training opportunities
• Exciting and challenging projects – depending on your skills and your personal growth curve (we don’t have pre-made career plans)
• Agile working with modern methods and the latest technologies
• A flexible hybrid work scheme (work remotely and / or in our loft-like office on Hamburg’s Rödingsmarkt)
• The chance to grow with us and build a successful company together
• After-work events, fitness studio, conferences and other benefits
• Equipment the way you want it: You choose the laptop of your choice