e are looking for a Service Designer for our Payroll tribe who will bring a creative, human-centered process, to improve and design new services through collaborative methods that engage both customers and service delivery teams.
Your tasks and responsibilities will include:
- Understanding and mapping the Payroll service experiences of all our customers along the value chain.
- Working closely with user researchers and experts to drive the discovery efforts around Payroll focused topics with technical and compliant complexity.
- Facilitating collaborative sessions with multidisciplinary teams and actively partnering with all relevant stakeholders.
- Communicating and envisioning concepts and leading discussions to improve outcomes from a user-centered, system, and business perspective.
- Support teams to develop practices and rituals to design user-centered services and elevate our system thinking.
München, BY