Senior Service Designer

You will challenge, reframe and transform business problems into tangible user-centered solutions, working on ambiguous concepts that require to bridge the business, user and creative worlds. You will define interactions while supporting to synchronize the experience across all touchpoints.

Qualifications

• Degree in a design discipline and/or fundamental knowledge in the service design domain
• 5+ years of experience in applying service design skills in a business environment
• Well-versed in design thinking, user research and service design methods
• Experience in digital product development, organizational transformation and/or UX / UI design is a plus
• Experience in working iteratively from POC, MVP and scale
• Systemic and structured approach to things
• Confidence in articulating new services and concepts in words and visuals
• Ability to communicate ideas and progress to sponsors, leadership and team members
• Passionate about developing services with the user experience at heart
• Business proficiency in English

What You’ll Do

You will be part of a team with the focus on building a globally unified service offering, value proposition and customer experience across the entire portfolio. You will support user research with the preparation, execution and analysis of primary user research and usability testing. You will prepare and facilitate workshops with design thinking principles. You will also support the preparation and design of final research artifacts and presentations. While illustrating customer journeys and respective touchpoints, you will own the discovery service blueprints.

You will be responsible for co-creation and iteration of service concepts based on user research. You will define value propositions, service offering, promises and experience, generating future service journeys and blueprints. You will ensure user needs are reflected throughout all communications and service offerings. Your tasks will include production of artifacts and final presentations for stakeholders in order to ensure the service experience is in line with the product design.

You will support the definition and implementation of POCs and MVPs, establishing success metrics and preparing validation reports. You will also support the product development by reinforcing research activities and concept iterations.