Senior Service Designer

About the job

You are a creative source of inspiration for innovative product and service ideas within our entire DIY ecosystem and are responsible for them from the first mockups to the validation of the high-fidelity prototypes.

You are responsible for the user-centered approach from discovery to evaluation.

As a basis for the ideas, you explore the needs of the users, analyze the customer journey and continuously validate the assumptions of the solutions that have been developed with the help of user tests.

As a thought leader, you screen relevant trends & technologies to uncover potential market opportunities and changes in customer behavior.

You evaluate the commercial and strategic relevance for OBI and continuously play the most relevant trends back into the team as creative impulses for innovative product and service ideas.

You design and moderate co-creation & sprint formats that enable you and your colleagues to jointly develop and promote innovative product and service ideas.