Service Designer

What to expect on your mission

• As part of the Experience Design Team, you are responsible for ensuring that digital products and processes are iteratively developed and validated from the customer or user perspective.
• You are responsible for the conception and design of the holistic customer and user experience of digital products in the context of mobility.
• You are the first contact person for experience design methods and you know which tools and methods are necessary in the next step.
• You will carry out analyzes of customer needs, trends, innovations, technologies and competitors and derive strategic recommendations for action.
• In close cooperation with our researchers, you will design and coordinate studies and customer surveys and evaluate them.
• You will work in an interdisciplinary team with business designers, researchers, project managers, software developers, product owners and designers.
• You develop and present CX strategies, concepts, customer journeys and service blueprints.
• In close coordination with our developers and interaction designers, you will design the UX & UI strategy for (digital) products, you will be responsible for a cost / benefit assessment of individual features and implementation support during development.
• You take responsibility for the progress of a (sub) project.
• You plan and lead workshops with stakeholders.