ARCHIVED Logistics and supply chain Full Time

Service Designer (f / m / d)

Deutsche Bahn

Your tasks:

You advise the teams offering services on the order portal, end-to-end along the order-to-cash process, starting from the receipt of a customer order through to the settlement of the outstanding claim
You analyze, model and coordinate the introduction of smooth processes for service provision
You support and enable service-providing teams in the context of the placement and implementation of your services towards a functioning orderability, availability and billing
With your analytical skills you will examine the existing performance processes and thus gain important insights into potential for improvement
You always have an open ear for customer inquiries and suggestions and answer them competently and solution-oriented

Your profile:

You have successfully completed your studies or your training in business informatics or you have a comparable training with corresponding professional experience
You have a good understanding of processes and methods in the design, business and IT environment
Perfect if you have already gained experience in marketing and / or shop systems
You will be able to understand and analyze the technical requirements of our customers in order to develop solutions
You have already been able to apply agile methods such as Scrum or Kanban in practice and you really enjoy it
Last but not least, you are an absolute team player, have good communication skills and bring a high level of curiosity and willingness to learn