Service Designer –(f/m/diverse)

Tasks

As a Service Designer (f/m/diverse) your purpose is to create a travel “peace of mind” feeling for our customers which they do not want to miss. You anticipate our customers’ needs and you create value by offering them relevant digital services across all physical and digital touchpoints.

• You focus on improving the customer experience by adding and enhancing scalable digital services which put customers in control and are effortless/stressfree to use
• You develop digital services strategically to maximize customer satisfaction & Customer Lifetime Value as well as to reduce operational costs
• You translate customer needs into clear business requirements
• You recognize economically meaningful end-user pain points and unmet needs
• In alignment with the Eurowings strategy and values, you ensure a customer centric focus approach, not only on the Eurowings platforms, but also holistically across other channels
• You keep your stakeholders in the loop of all ongoing initiatives
• You monitor competition and analyse market trends

Benefits

Free parking, Flight privileges, Jobticket, Service phone, Support for relocation, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Working at home, Flexible working hours, Development programs, Mentoring

Behind the scenes

Meet the Eurowings Digital Team
You share our passion for the world of travel and want to be part of a driven and high performing team? Great! In this case we are looking forward to hearing from you!

Requirements

• You have at least 3 years of relevant work experience in product or service management in an agile environment
• You are passionate about eCommerce and aviation, and you enjoy following the market trends
• You have experience with different web analytic tools and understand best practices for UI and UX and/or service map blueprinting
• You hold a strong empathy for customers and users, and are able to develop customer-centric product concepts with maximum business value
• You have an entrepreneurial, analytical, creative and solution-oriented way of thinking
• Your strong communication skills and team player mindset help you to manage different stakeholders
• You are experienced in managing complex projects, ideally in an ecommerce or other technical context