Service Designer (m/f/d)

We are looking for ambitious service designers (or UX researchers) who want to grow together with us and our solutions. At Orbit, a wide range of tasks, exciting projects and unusual tasks await you. With us you have the opportunity to support services, products, experiences, start-ups and Co. from research to scaling and to shape them sustainably. Because UX is not a niche skill for us, but a holistic task for generalists.

The field of “User Experience Design” is very broad at Orbit and we use it synonymously with “Service Design”. The important thing about this general position is that you don’t have to have a foothold in all areas or be first-class.

There are the following core work areas:

• user research
• ideation
• prototyping & testing
• Conception
• interface design

and the following possible additional tasks:

• project management
• stakeholder management
• Workshop facilitation

There are plus points for knowledge and experience in these areas:

• psychology
• Visual design & branding
• (Performance) Marketing
• Business
• tech
• team culture

Tools are not crucial for us at first. It is important that the mindset is right. But if you really want to know, these are our most used tools:

• Miro
• Sketch and InVision
• Slack
• Keynote
• G drive

Hard Skills

• You have already gained at least 3 years of professional experience as a user experience designer or service designer in a management consultancy, an agency, a venture builder, a start-up or an innovation unit.
• You have good knowledge of qualitative (interviews, service safaris, etc.) and quantitative user research (surveys, split testing, etc.).
• You can design services, products and experiences, have knowledge of prototyping (analogue & digital) and testing
• You have basic knowledge of interface and business design
• You have experience in conception and moderation of workshops
• You have experience with agile projects and/or in agile organizations
• You have excellent knowledge of German and feel very comfortable with customers

soft skills

• You are emphatic and interested in human behavior – users are the linchpin of your professional thinking.
• You are curious and want to continuously develop yourself.
• You constantly engage in new ways of thinking and situations and you are tempted to constantly expand your skills and knowledge.
• You know your strengths and are willing to share your knowledge with your colleagues. At the same time, you also like to learn from your colleagues.
• You meet your professional environment at eye level and appreciate an active feedback culture
• You can work independently and look for tasks yourself.
• You have the courage to make decisions and learn from them.
• You are willing to take responsibility – be it as a project lead or for internal measures and projects.
• Your actions are always result-oriented and pursue a specific purpose. The focus of your work is the creation of real added value.
• You proceed analytically and methodically and can take your team with you on this journey.
• With the intention of achieving the best possible result, you question yourself, your team and your customers.
• You can deal with criticism and are not too proud to take a different path than yours.