Service Designer (m/w/d)

At intive we innovate through design and engineering to create people-centric digital products. We are more than 3000 people with a passion for digital, who partner with the world’s leading brands such as Dow Jones, FOX, Warner Bros., Verizon, Macmillan, Facebook, Google, BMW, BlackBerry, Discovery, and more.

Our clients come to us to solve their biggest and the most complex business and technology challenges. We have over 20 years of experience working with companies across many industries, including Media & Entertainment, EdTech, Telecommunications, Retail, Automotive, FinTech, and Transportation.

Du Passt Zu Uns, Wenn Du

• have at least 2 – 4 years of relevant experience in strategy or service design at a digital agency, an innovation consultancy or a tech company
• have a passion for digital topics and can develop a strong empathy for the customer from a holistic, methodical, user-centered perspective
• many years of experience in creating and setting up convincing and expressive presentations as well as customer workshops
• have a winning communicative personality with strong presentation skills and moderation experience
• have very good analytical and conceptual skills and combine these with a high degree of problem-solving and teamwork skills
• can demonstrate initial practical experience with methods such as customer journey mapping, experience mapping, service blueprinting, business design or design thinking
• Challenging established thinking while always respecting other perspectives and encouraging constructive feedback from clients and colleagues
• Excellent language skills in German and English, both written and spoken

As part of our team you will

• support and self-lead the development of UX and service design concepts down to the smallest detail based on user needs in all phases of a project – from research, concept development, design refinement to prototyping and user testing
• turn creative ideas into strategic innovation and transform them into inspiring holistic UX concepts
• Present your concepts to the customer with the help of meaningful storyboards, personas, user flow scenarios, user journeys, flowcharts, interactive mock-ups and design prototypes
• Setting up and conducting user and market research with qualitative and quantitative research methods as well as user testing
• work in close cooperation with the digital product designers and the customer on the various phases of the project
• Develop solution concepts and pitches for the customer in the pre-sales phase

We offer you

• A job in a fast-growing and innovative industry
• Working with a multiple award-winning design team
• Varied projects with the biggest brands from Europe and worldwide
• A wide range of benefits – from company pension schemes to subsidies for public transport
• Individual training opportunities and regular feedback meetings
• Flexible working hours and an overtime account for a good work-life balance
• The freedom to decide for yourself whether Apple or Windows – laptop and smartphone including mobile phone contract are made available to you for professional use, so you are also well equipped for working from your home office
• The opportunity to work from the home office
• Regular team events (summer games, Christmas party, Oktoberfest and much more)