Service Designer (m/w/d)

tasks

• As a Service Solution Designer (m / f / d) you will work closely with experts from all areas of the company
• You create the prerequisites so that we can create the best customer service and customer value
• You create processes and ways of thinking that help us to proactively identify and prioritize the challenges facing our clients and customers, and to initiate and implement specific optimizations
• You drive the help desk area forward with innovative projects. This involves a wide variety of topics, such as digital knowledge logistics, self-service portals, smart chatbots, AI-supported dialog scripts, and much more
• Service excellence is our goal. For this we need people like you who are always one step ahead in their heads.

Profile

• You are curious, analytical, and opportunistic
• You are empathetic and experienced in working with customers
• You like to hold the strings in your hand, work with dedication and on your own initiative
• You like to work in a team at eye level and complement it with your expertise
• You are only satisfied when an idea has actually been implemented
• Change and the accompaniment of others in the change motivate you
• You have several years of practical experience in project management or consulting, ideally in the area of ​​process management and / or customer care

We offer

• Modern working environment
• Permanent full-time employment
• Possibility for mobile working
• Secure job in a steadily growing, internationally operating company
• Interesting projects with varied challenges
• Direct and open communication with flat hierarchies
• Individual development opportunities
• Comprehensive health offers