Service Designer

If you are passionate about creating great service and putting customer needs first, then you have come to the right place!

• Conduct customer discussions and record and understand customer requirements
• Analysis of customer needs, expectations and behaviors to develop services that offer real added value
• Development and transformation of ideas into marketable service concepts that are oriented towards the customer perspective across various touchpoints
• Creation of user stories and acceptance criteria for the development team
• Analysis of existing service processes, identification of weak points and development of solutions to improve efficiency and effectiveness
• Collaboration with interdisciplinary and international teams from design, development and project management
• Documentation and presentation of concepts and results

• Completed university degree with a focus on product/service design, business administration, business informatics or comparable qualifications
• in-depth knowledge of user-centered development of digital solutions
• Good communication skills to independently organize and conduct customer appointments, face-to-face and online meetings and presentations
• Experience with agile working methods such as Scrum, Design Thinking and Lean UX methods (journey mapping, storyboards, wireframes)
• Ability to structure complex processes and make them user-friendly
• Very good written and spoken German and English skills
• Experience working with project management tools (Trello, Confluence, Google Workspace)