Service Designer

We are looking for a talented Service designer. You should have a few years (3-5) of experience in design with an array of digital services and systems in your portfolio. You should have a solid understanding of design thinking, can facilitate workshops and organise field research and interviews stakeholders to map, define, build and test new services and systems.

Job Specifications

• Be a core member of an interdisciplinary project team
• Bring systems level thinking to interpret the entire ecosystem of a product, service or system
• Lead ethnographic research and contextual design investigations to understand customer behaviours, pain points, needs and aspirations
• Drive synthesis and insight generation, with an emphasis on collaboration and group facilitation
• Communicate and envision design deliverables, ideas, service models, customer journeys, scenarios, system maps, info-graphics, and artefacts in support of a client mission
• Collaborate with designers and technologists to visualize ideas
• Bring an Omni channel lens to services, combining analog and digital touch points
• Conduct qualitative and quantitative methods of evaluation
• Maintain a human centered focus to your work
• Lead workshop
• Bring UX leadership to digital systems

Qualifications

• Excellent communication skills in English
• A bachelor degree or higher
3-5 years experience
• Hong Kong resident, no working visa required