Service Designer

Key Responsibilities

Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.

Contribute to interaction design and service design activities, including: plan, design, facilitate, and synthesize client workshops, user interviews, and creative brainstorms.

Seek input and feedback from mid-level and senior team members.

Create key Service & Interaction Design deliverables.

Be a Fjord ambassador, attending and helping to plan studio and community events, workshops, and conferences.

Experience, Attributes and Qualifications:

2+ years’ experience of Interaction Design and/or Service Design across varied users, business problems, and devices

1+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.

1+ years’ experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.

1+ years’ requirements gathering and communication between all design teams, workstreams and clients

Bachelor’s degree or equivalent experience in a related field.

Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.

Knowledge of and experience with applying user-centered design processes.

Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.

Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.

Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.