Service Designer

About the job

We are looking for a talented Service designer. You should have a few years (3-5) of experience in design with an array of digital services and systems in your portfolio. You should have a solid understanding of design thinking, can facilitate workshops, and organize field research and interviews to map and understand consumer behaviors.

Job Specifications

Be a core member of an interdisciplinary project team ·

Bring systems level thinking to dissect and interpret the entire ecosystem of a product, service or system

Lead ethnographic research and contextual design investigations to understand customer behaviors, pain points, needs and aspirations

Drive synthesis and insight generation, with an emphasis on collaboration and group facilitation

Communicate and envision design deliverables, ideas, service models, customer journeys, scenarios, system maps, infographics, and artifacts in support of a client mission

Collaborate with designers and technologists to map and visualize ideas

Bring an Omnichannel lens to services, combining analog and digital touchpoints

Conduct qualitative and quantitative methods of evaluation · Maintain a human-centered focus to your work

Lead workshop

Bring UX leadership to digital systems

Qualifications

A bachelor degree or higher

3-5 years experience

Hong Kong resident, no working visa required

Excellent communication skills in English