Senior Service Designer

Right now, we’re looking for a medior to senior level Service Designer to join our team.

📋 Tasks & responsibilities

• Plan and apply service design methodologies to assess client challenges and drive the design of impactful solutions
• Drive UX and stakeholder research activities independently
• Develop end-to-end service concepts from customer journeys and service blueprints to wireframes
• Collaborate closely with multidisciplinary teams, including technology experts, data experts, and business strategists
• Lead and facilitate co-creation workshops, training sessions, and stakeholder discussions
• Educate and enable clients to apply service design methods to their own context
• Confidently represent the human-centered approach even in low design-maturity environments
• Contribute to the continuous development of our services and design frameworks

🎯 Requirements

• Fluent in English as it is our working language
• 3+ years of experience in service design or similar role
• Proven ability to lead and deliver service design projects independently.
• Experience working on digital transformation / technological implementation projects
• Experience guiding non-designers through research, ideation, prototyping, and implementation
• Excellent facilitation skills – able to guide and engage diverse stakeholders in meaningful discussions
• Strong strategic thinking and problem-solving skills
• Able to work in a fast-paced environment and adapt to evolving challenges

It’s a plus if you have experience:

• working in an agency, consultancy, or complex corporate environment
• training non-designers / beginners on design process and methods
• in employee experience design or organizational development

💪🏻 You’re a great match if you…

• are proactive, curious, and highly empathetic
• have a creative and critical mindset and are not afraid to ask questions
• are passionate and about creating real impact over the most perfect execution
• have a true team spirit that you let shine during collaboration
• enjoy working closely with clients and non-designers