Senior UX/ Service Designer

Your Role:

•    Be an Innovator: Lead the adoption of service design methodologies within our IT organization, transforming how we approach user-centered solutions.
•    Collaborate Across Teams: Partner closely with developers, product owners, managers, and stakeholders to deliver impactful outcomes.
•    Focus on the Customer: Gather insights through user feedback, identify service gaps, and craft new service experiences from concept to implementation.
•    Champion Service Design: Empower the ‘Modern Worksplace’ team to apply service design frameworks, including conducting research, interviews, and usability testing.
•    Document and Drive Results: Develop clear documentation and support the implementation of design-driven changes across the organization.

What We’re Looking For:

•    Proven expertise in service design or a related field, with a strong portfolio showcasing user-centered solutions.
•    Experience leading cross-functional teams and driving innovation in a corporate environment.
•    Strong research, communication, and facilitation skills to turn insights into actionable strategies.
•    A passion for creating intuitive, meaningful, and sustainable service experiences.