Service Designer

The purpose of the job:

Service design supports the organization in developing customer-centric, innovative services and products by applying methods and tools.

You will participate in the following tasks:

• applying the service design toolkit in projects within the organization, ensuring a high level of customer experience
• creating and continuously updating customer journeys and service blueprints
• organizing and facilitating design sprints and other workshops
• conducting research activities: conducting and analyzing interviews, observations, testing
• developing proposals based on customer research
• collaboration with digital development teams in the design of digital products and services
• supporting the organization in the creation and development of an innovative service portfolio
• conducting validation tests on prototypes and new services
• collaboration with business stakeholders to improve service processes
• conducting competitor and market research, preparing benchmark analyses

We are looking for you if…

• You have 3-5 years of relevant professional experience
• you have a higher education
• Do you speak English at an intermediate level?
• characterized by customer focus and reliability