Senior Service Designer

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your place in the team
Our CX & Service design team is responsible for CX-UX-UI and service design projects and customer journeys, so we are looking for you if you are:

–    Customer obsessed
–    You want to create services that customers love
–    You are interested in Agile
–    And passionate about change
–    Have a problem solver attitude

You will be involved in the following tasks
•    Facilitate the processes of designing new service portfolios, including both the creation of fixed and mobile tariffs with business stakeholders
•    Facilitate the development of new, innovative service offerings with the relevant stakeholders within the organisation
•    Guide cross-functional teams through the whole design sprint and user-centered design process, moderate and facilitate all stages of designing a new portfolio or innovative services
•    Coach and train the organization on Service Design
•    Supervise Service Designers in their daily work, support and coach them to better performance

We are looking for you if you have
•    University or College degree
•    A minimum 3 years of experience in a field that relates to service design
•    Experienced in service design,
•    Strong experience in cross-functional  project delivery
•    Good time management skills
•    Ability to decide under time pressure
•    Fluent English
•    Proactive, highly collaborative, has a „can do” attitude
•    Have empathy and great social skills