Service Designer

Tasks

• Survey of customer needs, conducting and coordinating customer research
• Mapping digital and offline customer journeys and developing new customer journeys for existing and newly introduced products and services related to the Group’s retail management business (including distribution services)
• Define business specifications for enhancements as well as complete management according to group-level strategy
• Customer-centric design and development of digital and offline channels, group-level support, reactive and proactive coordination of existing and newly introduced products and services
• Participation in projects related to the field, professional support, leading a customer experience working group

What we ask for

• At least 5 years of experience in a similar job
• Active service design experience, knowledge of service design toolbar
• Miro, Trello experience
• Intermediate English language skills
• User-level use of MS Office
• customer focus
• precise, precise, independent work

It’s an advantage

• User experience design (web / app) knowledge / experience
• User interface design knowledge / experience
• Knowledge of agile methodology