Senior Service Designer

Design and (further) development of existing and new services based on data, adjusted to user needs and customer life journey, creating the highest possible customer experience;

Research and exploration of user needs and problems using quantitative and qualitative methodologies (customer interviews, questionnaires, analyses, summaries), collection and synthesis ;

Concept creation , understanding of current business processes, structure of future operations;

Creation of wireframes, low-fidelity wireframes, prototypes, validation of completed designs with users and internal stakeholders, continuous iteration;

Participation in UX/UI design ;

Documenting and coordinating the development of business requirements and detailed functional specifications with developers;

Close cooperation with colleagues (designers, developers, marketing and customer service);

Following the entire life cycle of the services , from the idea, through planning, development and market introduction to user interactions;

Participation in the development and elaboration of design processes and methodologies;

Shared breakfast with your colleagues on Wednesdays.

You like to look at a product both operationally and strategically

You have extensive experience in service design and/or digital service/product management; or you have gained experience in areas close to these, e.g. As a Business Analyst, UX researcher, etc.

You worked for several years at a company that developed web solutions / you come from a design agency side ;

You have financial / economic knowledge and experience and/or you are at home in the field of fintech innovations;

You are passionate about the development and improvement of your own product and the related tasks;

You think customer-centrically, you are sensitive to the needs of customers, but at the same time you do not lose sight of the strategy;

It is characterized by an analytical way of thinking, a strategic and systemic approach;

You think innovatively and creatively, you see solutions and challenges instead of problems;

You have B2B thinking and experience;

You are a team player and empathy is not unknown to you;

If you are communicative and appreciate good company (that’s us) 🙂