Senior Service Designer

Design and (further) development of existing and new services and functions based on data, adapted to user needs and customer life journey, by creating the highest possible customer experience;

Researching and exploring user needs and problems using quantitative and qualitative methodologies (customer interviews, questionnaires, analyses, preparing summaries), collecting and synthesizing them ;

Concept creation , understanding of current business processes, structure of future operations;

Creation of wireframes, low-fidelity wireframes , prototypes , validation of completed plans with users and internal stakeholders, continuous iteration;

Participation in UX design, collaboration with UI designer colleagues ;

Documenting and coordinating the development of business requirements and detailed functional specifications with developers;

Close cooperation with colleagues (designers, developers, marketing and customer service);

Following the entire life cycle of the services , from the idea, through planning, development and market introduction to user interactions;

Participation in the development and elaboration of design processes and methodologies;

Shared breakfast with your colleagues on Wednesdays.

You like to look at a product both operationally and strategically

You have extensive experience in service design and/or digital service/product management; or you have gained experience in areas close to these, e.g. As a Business Analyst, UX researcher, etc.

You worked for several years at a company that developed web solutions / you come from a design agency side ;

You have financial / economic knowledge and experience and/or you are at home in the field of fintech innovations;

You know and move at home in the field of fintech innovations ;

You are passionate about the development and improvement of your own product and the tasks surrounding it;

You think customer-centrically , you are sensitive to the needs of customers, but at the same time you do not lose sight of the strategy;

It is characterized by an analytical way of thinking, a strategic and systemic approach ;

You think innovatively and creatively, you see solutions and challenges instead of problems;

You have B2B thinking and experience;

You are a team player and empathy is not unknown to you;

If you are communicative and appreciate good company (that’s us) 🙂