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ARCHIVED Telecommunication Full Time

Service Designer

Telekom HU

Telekom HU

We are looking for you to join the team if…

  • You are passionate about thoroughly understanding user needs and consider customer feedback to be key to your design process.
  • You have experience in service design and are able to effectively apply design thinking methodologies
  • Are you able to plan strategically and align long-term goals with user needs?
  • Able to create a unified design across systems by taking an E2E approach into account
  • Following the principles of inclusive design, you design solutions that are easily accessible and easy to use for all users.
  • You can collaborate effectively with business, design and development teams
  • You are proactive, not afraid to ask questions and share your opinions
  • Are you open to new challenges and continuous learning?
  • You know and like to work in a team, but you can also stand your ground independently
  • You communicate and present well in English
  • Do you have a higher education?
  • You use Figma, Miro at a skill level

It is an advantage if…

  • You are familiar with agile and iterative working methods
  • You are familiar with accessibility practices and guidelines and are able to apply them to design projects

Benefits

  • You can use our cafeteria budget for benefits from a given range.
  • With our telecommunications discount, we make Telekom services available to you and your family members.
  • We provide a high-value, complex TritonLife healthcare service package, which includes, among other things, outpatient and inpatient care, minor and major diagnostic testing, same-day surgery, prevention and screening packages, as well as online and telephone medical consultation options.
  • We’ll give you a company laptop and a high-end mobile phone.
  • Discounted employee and family rate packages will be available to you.
  • You receive a minimum of 25 days of basic leave per year (based on age).
  • We offer 15 days of additional leave when you become a father, with 100% pay.
  • We provide support within the framework of the Employee Assistance program if there is a problem.
  • You can also receive reimbursement for travel expenses related to commuting to work and weekend trips home.
  • We provide mentoring support at the beginning as part of a workplace integration program.
  • We provide employee life insurance, health offers, and screening programs.
  • You can improve your fitness in our gym and on our rooftop treadmill.
  • We provide free coffee and tea in our kitchens for your refreshment.
  • We organize various programs and events to enrich our everyday lives.

Training opportunities

  •  Thousands of professional and skill-building materials will be available to you from our extensive digital training palette, including English and German language learning opportunities, even with a native speaker teacher Regular internal training and workshops Access to Percipio and Coursera courses

What project or topic would you be working on?

  • planning and coordinating customer processes across digital and offline channels,
  • in projects related to the development and introduction of products and services,
  • Active participation in the company’s digital transformation projects.

What would be your task?

  • Analyze user interactions and design user journeys at every customer service point
  • Collaborate with product management and development teams to develop product strategy and design decisions
  • Developing and implementing a digital service strategy to ensure an excellent digital experience and efficient online service
  • Designing functions and interfaces based on customer research results
  • Developing innovative methods and solutions to discover new opportunities and promote the continuous development of the product or service
  • Organizing and facilitating workshops and consultations during the planning process
  • Working closely with UX/UI and development teams, you ensure coherent design across products and services
  • Active participation in customer-centric testing of new processes and functions
  • Conducting customer and usability research

Job Details

Date PostedMay 28, 2025
StatusActive
LocationHungary flagBudapest, Hungary
IndustryTelecommunication
TypeFull Time
PositionMid level
Job ExpiryJuly 27, 2025
SalaryUnspecified