Service Designer

You will have the following responsibilities:

•  Understanding customers and their needs, identifying, and eliminating customer pain points by redesigning customer journeys for a better customer experience
• Mapping existing end-to-end customer journeys, identifying touchpoints and opportunities for improvement
• Creating optimal, customer centric to be customer E2E journeys and supporting processes
• Co-ordinating customer journey redesign projects E2E, supporting business in successful delivery
• Strong project management: planning, monitoring, budgeting
• Representing CX in local and regional workshops, facilitating local workshops
• Managing insight gathering, customer testing, journey validation projects
• Monitoring the KPIs of the redesigned customer journeys
• Promote customer-centric culture throughout the organization
• Stay updated on industry best practices, and customer experience trends
• Support senior customer experience manager

You are the ideal candidate for our team if you have / are:

•  College degree
• At least 2 years relevant work experience e.g process improvement, journey experience redesign
• Customer focus, empathy, strong project management co-ordination, collaboration and problem-solving skills
• Good communication and presentation skills both in Hungarian and English