Service Designer

Role Description

We are looking for a passionate Senior Service Designer who will play a pivotal role in designing and optimizing our service and the application through which it is delivered. The ideal candidate will have a deep understanding of user needs, service design principles and strong sense of product ownership coupled with a strong passion for technology and innovation.

Responsibilities

• Conduct thorough user research to understand the needs, pain points, and behaviors of administrators, and clients interacting with applications.
• Background in project management and user research.
• Utilize insights from user research to design and optimize end-to-end service experiences.
• Develop prototypes and conduct usability testing to gather feedback and iterate on design solutions.
• Collaborate closely with cross-functional teams including software developers, product managers, and other stakeholders to align on project goals and deliver exceptional service experiences.
• Analyse user feedback, performance metrics, and industry trends to inform design decisions and identify opportunities for innovation and improvement.

Requirements

• Bachelor’s degree in service design, information design, interaction Design, or related field
• 4 – 8 years of proven experience in service design or related roles.
• Experience in health care is an added advantage.
• Research and report analysis from user interviews, surveys, etc.
• Strong understanding of user-centered design principles, methodologies, and tools
• Proficiency in design and prototyping tools such as Adobe Creative Suite, Sketch, Figma, or similar
• Excellent communication and collaboration skills with the ability to effectively engage with diverse stakeholders.