Service Designer

As a Service Designer at bp, you will craft the overall experience a user has with our services. This includes interactions, processes, and end-to-end experiences integrating multiple products or touch-points. You will connect the dots among business operations, technology, and people to deliver cohesive and effective experiences. Through thoughtful design, collaboration, and innovation, you’ll help bp build services that are intuitive, efficient, and transformative, empowering both our customers and our teams.!

What you will deliver

• User research & insights: Understand both qualitative and quantitative research methods and know when to use them, plan and facilitate user research, and analyse the data to provide practical insights. Conduct in-depth research to understand user needs, difficulties, and behaviors, collecting insights that advise the design of services that truly meet user requirements.
• Service blueprinting & journey mapping: Build service blueprints and customer journey maps that visualize all touchpoints, processes, and interactions in the service, ensuring a flawless experience across the user journey.
• Holistic service design: Design services that integrate both front-stage (customer-facing) and back-stage (internal processes and systems) aspects, ensuring operational efficiency and smooth delivery of our services. Apply a systems thinking approach to problem-solving, understanding how different elements influence one another as part of a whole
• Cross-functional partnership: Work closely with partners, including product teams, developers, and business partners, to ensure that service improvements are aligned with business goals, feasible, and implementable, while also chipping in to strategy and business case development.!
• Prototyping & testing: Develop and test service concepts, prototypes, and frameworks to validate ideas and ensure the service design is practical, effective, and user-centred.!
• Facilitation: Able to expertly facilitate and lead workshops with both designers, product teams and other cross-functional partners to build an exchanged views and alignment on the problem space, the users, and the end-to-end journey

What you will need to be successful (experience and qualifications)

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field, or equivalent experience.
• Significant experience as a Service Designer or similar role
• Strong understanding of user-centered design principles.
• Proficiency in service blueprinting and journey mapping.
• Excellent communication and collaboration skills.
• Ability to work effectively in a cross-functional team environment.
• Experience with prototyping and testing service concepts.
• Strong analytical and problem-solving skills.
• Familiarity with systems thinking and its application in service design.