Service Designer

Education – Bachelor’s or master’s degree in service design, User Experience Design, Human-Computer Interaction, or a related field.

Experience: Minimum of 3-5 years of experience in service design, preferably within the financial services industry.

Primary Skills:

Proficiency in service design tools and methodologies (e.g., journey mapping, service blueprinting).

– Strong problem-solving skills.

– Excellent communication and skills.

– Ability to work collaboratively in a cross-functional team environment.

– Knowledge of customer experience management and design thinking principles.

– Familiarity with banking products and services is a plus.