Service Designer

We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Service Designer (Mid/Senior) with the experience, passion and skills to help us rid the world of crappy design – one project at a time.

What you’ll do:

• Create real business transformation for our clients and redefine their offerings
• Conduct qualitative research using design research techniques and turn insights and identified opportunity spaces into differentiating service experiences
• Work with service design across industries
• Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients
• Define the future customer journey across channels and touch points for some of the world’s leading international brands
• Present to clients, and facilitate and develop workshops and co-creation sessions
• Participate in sales activities (RFPs, presentations etc.), author PoVs, and scope, plan and lead service design projects

Qualifications

• Skilled professional with 3+ years of experience working with service design.
• A Bachelor’s or Master’s degree in design from design Institutes like NID, MIT, Pearl, Srishti, Pearl, Symbiosis, NIFT, etc
• Candidates with prior experience in banking, financial services, or fintech domains will be preferred
• Hands-on creator with daily practice of sketching, visualizing, prototyping and other service design techniques like value propositions, journey mapping, service specifications, blueprinting, and testing.
• Great communicator, workshop facilitator, and solid client partner – able to listen, learn, advise and build strong relationships with our clients.
• Person who thinks beyond categories and dreams of service experiences across products and platforms
• Problem solver, with ideas that challenge the ordinary, together with the drive–and the guts – to bring them to life.
• Outgoing, results-oriented and a motivated team player
• Strong facilitator and presenter and an excellent communicator in English