Senior Service Designer

About The Role

DNV – Digital Solutions is looking for a passionate and strategic Senior Service Designer to join our User Experience enablement team. As an operation we are responsible for developing world-class software for managing risk and asset management in a broad range of industries.

Your mission will be to help us improve the end-to-end customer journey, from first interaction to renewal — by designing seamless journeys that align with customer needs and business goals.

As a Service Designer, you will work across silos and collaborate with cross-functional teams including UX, Product, Marketing, Sales, and Customer Success to uncover insights, identify pain points, and shape better experiences across channels and touchpoints.

Key Responsibilities

• Facilitate journey mapping, service blueprinting, and workshops with internal stakeholders.
• Understanding customer and user needs through qualitative and quantitative research.
• Visualize and communicate current and future-state journeys.
• Translate insights into actionable opportunities and concepts.
• Identify and drive improvements to our journey (E.g. onboarding, support, and renewal experiences.
• Advocate for a holistic and customer-centric mindset across the organization.