Senior Service Designer

DNV – Digital Solutions is looking for a passionate and strategic Senior Service Designer to join our User Experience enablement team. As an operation we are responsible for developing world-class software for managing risk and asset management in a broad range of industries.

Your mission will be to help us improve the end-to-end customer journey, from first interaction to renewal — by designing seamless journeys that align with customer needs and business goals.

As a Service Designer, you will work across silos and collaborate with cross-functional teams including UX, Product, Marketing, Sales, and Customer Success to uncover insights, identify pain points, and shape better experiences across channels and touchpoints.

Key Responsibilities:

• Facilitate journey mapping, service blueprinting, and workshops with internal stakeholders.
• Understanding customer and user needs through qualitative and quantitative research.
• Visualize and communicate current and future-state journeys.
• Translate insights into actionable opportunities and concepts.
• Identify and drive improvements to our journey (E.g. onboarding, support, and renewal experiences.
• Advocate for a holistic and customer-centric mindset across the organization.

About You

• 10+ years of experience in service design.
• Strong skills in journey mapping, service blueprinting and facilitation.
• Experience conducting user/customer research and synthesizing insights.
• Proven ability to work collaboratively across teams and navigate complexity.
• A portfolio that demonstrates your process and impact in improving services or customer journeys.
• Excellent communication and storytelling skills.
• Experience working in B2B software or complex technical environments.