Senior Service Designer

Senior Service Designer (Rank 42)

Key responsibilities:
•    Be the go-to person for service design related questions/advice
•    Create design pitches, PoVs centered around innovation/ design thinking/ UX/ service design/ design research
•    Own effort estimates for own competency
•    Be accountable for delivering world-class thinking, presentations and meaningful innovation across brands, products, services, and experiences
•    Project manage service design/research/strategy projects – and be the ultimate process owner when re-imagining, re-thinking and providing service design recommendation
•    Lead execution of projects in hands-on manner
•    Manage client visits and present design-led pov independently
•    Prepare design thinking workshop frameworks & facilitate co-ideation sessions
•    Initiate activities to develop the studio
•    Foresee and proactively deal with challenges in projects
•    Run projects and take ownership of project deliverables
•    Understand how your communication impacts others
•    Support development of others
•    Challenge and inspire community
•    Demonstrate greater self-reflection and self-awareness
•    Involve self in development of the studio

Who you’ll be:
•    A skilled service designer with 5+ years of relevant design experience
•    Designer with experience using concepts, methods, process, tools, and tech in pursuit of great service design
•    Outgoing, results-oriented, motivated, and naturally collaborative
•    Possess exceptional verbal, written, visual communication, and facilitation skills in English
•    An individual with ability to self-reflect on their skill development – aware of what they know and can apply, and recognize where they have gaps that learning needs to focus on
•    Owner of a fantastic portfolio you can share.