Lead Service Designer

Do you want to make innovation happen for ambitious clients and offer them real value, real products and real impact?

We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Senior Service Designer with the experience, passion and Jedi skills to help us rid the world of crappy design – one project at a time.

Would you like to…?

• Scope, plan and lead exciting and abstract innovation & experience design projects.
• Coordinate multidisciplinary teams beyond their discipline (i.e. engineers, digital designers, business designers) in a collaborative and empowering manner.
• Present to clients, and develop and facilitate workshops and co-creation sessions.
• Conduct qualitative research using design research techniques and turn insights and identified opportunity spaces into differentiating service experiences.
• Define future customer journeys, blueprints and conceptualize new products, services and businesses for some of the world’s leading international brands.
• Help companies define their change processes, including a level of business & IT architecture understanding to plan for implementation.

We would like you to be…

• A skilled professional with significant hands-on experience working in end-to-end service design for at least 5+ years (ideally more).
• Great at designing and running design research, including ethnography, shadowings, focus groups, co-creation and usability testings.
• Great research analysis skills, used to develop insight-driven product & service frameworks.
• A great communicator, a profoundly curious workshop facilitator not afraid to push the boundaries, and a solid client partner – able to listen, learn, advise, and build strong relationships with our clients.
• Proficient in sketching, visualising, prototyping and other service design techniques like value propositions, journey mapping, service specifications, blueprinting, and testing.
• Familiar with UX design, creating user stories, flows, wireframes and digital prototypes; although this is not the core of the role.
• A problem solver, with ideas that challenge the ordinary, together with the drive – and the guts – to bring them to life.
• Someone with a ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together.

Would you like to join a global organisation that…?

• Embraces work-life balance – our employees’ well-being remains a top priority for us.
• Promotes a culture of learning and advocacy across the globe – diversity will enable us to strengthen our impact
• Weekly knowledge-sharing sessions, designed to cultivate cross-discipline talent
• An inspiring, social, collaborative and playful work environment, with an open-minded and diverse culture