Service Designer

Use design research techniques to uncover customer needs and pain points.

Understand, analyse and map complex journeys and processes.

Own the service design deliverables within a project such as service concepts, blueprints and other service design artefacts.

Work collaboratively with multi-disciplinary team members

Support new business development efforts by providing expert information in pitch efforts and client meetings.

Attend and help plan studio and community events, workshops, and conferences with team and clients.