Service Designer

The Role

We are seeking excellent designers with broad skills and expertise in areas such as service design, interaction design, and human-centered innovation to join our Change Programme Office team. The purpose of the role is to focus on customer research to better understand the needs of those who interact with the courts system and those who use our services, new process design to simplify and standardise our processes, resolving design flaws in our service delivery that hinder users or employee experiences.

Key Responsibilities & Deliverables

• Subject Matter Expertise and Technical Skills
• Interpersonal and communication skills
• Analytical Skills

Further information on the responsibilities and deliverables are available in the information booklet.

Essential Qualifications & Requirements

Qualifications

• 2+ years of proven experience as a Service Designer, with a strong portfolio showcasing creative and effective service design solutions.
• Relevant service design qualifications (e.g., certifications, courses, or degrees in Service Design, UX, Interaction Design, or similar fields). Formal training in design thinking design methodologies desired
• Proficient in service design tools and methodologies, such as journey mapping, service blueprints, prototyping, user research, and persona development, with a focus on delivering actionable insights.
• Strong understanding of digital tools used for design and collaboration, including platforms such as Figma, Adobe XD, or Miro.

Required Skills and Behaviours

• Creative Innovator
• High-Quality Delivery
• Ownership and Accountability
• User-Centric Mindset
• Problem-Solving Focus
• Collaboration & Stakeholder Management
• End-to-End Responsibility