Service Designer

Musgrave are recognized in having award winning, market leading Brands in SuperValu and Centra. We understand that in order to continue to give our Shoppers the best experience and service in our 700 stores and through our digital channels we need to ensure that Customer Experience is at the heart of everything we do. The recently formed Customer Experience team in Cork are now inviting applications for a student placement role.  Reporting to our Experience Designer you will be responsible for:

• Delivering on an end to end service design project in accordance with our commercial priorities. This includes
  • Conducting in-depth research with users
  • Facilitating ideation sessions with cross functional teams
  • Documenting outcomes
  • Journey mapping processes
  • Formulation of prototyping plans
  • Coordination of prototyping projects including full user insights and reporting on outcomes and recommendations
• Assisting the experience design manager in the organization and fulfillment of service design projects

Assisting in the development of visual communications for all CX work– including PowerPoint, word, posters, journey maps and audio/video messaging.

Musgrave are recognized in having award winning, market leading Brands in SuperValu and Centra. We understand that in order to continue to give our Shoppers the best experience and service in our 700 stores and through our digital channels we need to ensure that Customer Experience is at the heart of everything we do. The recently formed Customer Experience team in Cork are now inviting applications for a student placement role.  Reporting to our Experience Designer you will be responsible for:

• Delivering on an end to end service design project in accordance with our commercial priorities. This includes
  • Conducting in-depth research with users
  • Facilitating ideation sessions with cross functional teams
  • Documenting outcomes
  • Journey mapping processes
  • Formulation of prototyping plans
  • Coordination of prototyping projects including full user insights and reporting on outcomes and recommendations
• Assisting the experience design manager in the organization and fulfillment of service design projects
• Assisting in the development of visual communications for all CX work– including PowerPoint, word, posters, journey maps and audio/video messaging.