UX Service Designer

The Service Designer supports all design deliveries into our digital product, with a focus on UX-oriented deliveries as well as journey mapping and partner management. You will be responsible for designing and delivering digital experiences. It will involve working alongside front-end developers, partners and delivery teams across major change and digital execution activities.

This role will continue to support and evolving our design process for the group and also lead team collaboration, partner relationships, demand management, project set-up, reporting, governance required for change delivery into our digital product.

What is the opportunity

To represent the customer at all stages of the BOI digital journey! Responsible for putting the customer at the heart of our processes and challenging BOI to lead with a design first methodology.

You’ll:

• Advocate for users, conducting usability studies to inform design
• Be a strong team leader, a problem solver and an individual contributor
• Be a creator of prototypes, wireframes, functional specs, process/user flows, documentation
• Present high-level concepts and strategies to business stakeholders
• Have excellent organisation and time manager who delivers a sense of urgency
• Be fully aware of new technologies that can deliver rich, intuitive and engaging experiences

Crucial Qualifications

• Expertise in Service Design, Digital Product Development and team formation.

Crucial Skills & Experience

You’ll have 3+ years of design experience under your belt, including:

• Creating prototypes, sitemaps, wireframes and user flows
• Developing intuitive interaction and navigation models
• Presenting usability standards and rationales clearly and optimally
• Applying and running user testing methodologies
• Strong oral and written communication, presentation and analytical skills
• Experience in working with multi-functional teams

Equality Statement

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.