Lead Service Designer

Value Partners is a leading company in Italy in management consulting and in the development of Digital Technology Integration solutions, able to conceive, design and implement business and innovation strategies. in an increasingly demanding and competitive market.

To be able to create value for our customers, rethinking how business, technologies and people can lead to extraordinary experiences, we are looking for a

SERVICE DESIGN LEAD M / F for our MILAN office

who will guide the Service Design practice and will operate within the Business Innovation, Design and Customer Experience team.

THE ROLE YOU WILL PLAY

Leadership : This is a leadership role in which you will have to lead the team in cementing the company’s reputation in the market, generating value for customers and supporting the creation of new business opportunities through your distinctive and personal definition of strategic design.

Master of the Craft : You will establish quality standards, build experience models and decide the most suitable activities for each individual project, both using standard de facto frameworks, and frameworks that will develop together with your team when necessary.

Organization : You will have the responsibility to support the team in the delivery of projects with the quality and on time agreed and, as a leader, your involvement will be daily, in guaranteeing supervision and governance on the planning and implementation of digital experiences in achieving the objectives of business.

Accountability : You will work at every stage of the life cycle of a project to ensure that project concepts and decisions are consistent with company standards, but above all sensitive to the people we are called to design for.

Authoritativeness : You will be the figure who will not only involve clients in the design process, who will organize engagement activities and the presentation and defense of their ideas and concepts at executive levels, but you will also be the one who will have to support the client managers in declining the commercial offer that you consider most effective.

Human Centricity : Not only do we expect an obsessive attention to the client and the customer in every declination of your business, but we also demand the same attention to the people who will work with you.

Did we get your attention?

What we consider fundamental is autonomy and proactivity, the propensity for evolution and constant learning, as well as the ability to maintain clarity and cool head in the most critical situations.

The continuous curiosity towards everything related to the fields of innovation, communication, technology and design is taken for granted, a professional background with a touch of technological or economic are instead strongly preferential characteristics.

THE PROFILE WE WOULD LIKE TO CONSIDER:

• At least 5 years of experience in consulting, computer engineering or design
• Experience cross-industry in different sectors (preferably banking, insurance, utilities) and in a variety of organizational structures (company, corporate, agency, scaleup)
• Ability to present the results of the various activities to a heterogeneous audience and C-Level, arguing and supporting the choices made during the design phase, defending yourself and communicating naturally for an hour to an audience of 100 people, without boring them …
• Mastery in the principles of Design Thinking, Human Centered Design, Data Driven Design, Lean, Agile and the ability to exploit the methodologies that characterize these disciplines
• Ability to conduct structured qualitative-quantum research activities with a wide variety of tools and ability to organize unannounced co-design activities and workshops
• English, work proficency
• Availability to travel