Senior Service Designer

DOING-Part of Capgemini is looking for a Senior Service Designer with at least 5 years of experience to be placed at the Milan or Rome office in a young and stimulating context.

 

Main tasks:

 

– Work closely with the customer to define the perimeters of the project, to identify the types of research to be adopted, and to create the project guidelines;

 

– Exercise an educated action both towards the client and towards the team, connecting all the project stakeholders;

 

– Work closely with the business to create project or business canvas requirements;

 

– Conduct user-centered research to better understand people’s needs (interviews, endographs, observations, questionnaires, people, etc;

 

– Analyze qualitative and quantitative research by giving it an interpretation consistent with the design request.

 

Requirements:

 

– Academic pathway in Product Service System / Service Design / Design Strategy / Interaction Design / Systemic Design;

 

– Mastery in User personas, Customer Journey, Service Blueprint, construction of requirements / project guidelines;

 

– Knowledge of graphic tools (Adobe Suite, Rhino, Axure);

 

– Ability to conduct and facilitate workshops and work tables;

 

– Ability to work in teams, always proposing innovative ideas;

 

-Management, training and support of junior figures;

 

– Fluency in English.