Senior Service Designer

The work of the Senior Service Designer will include the design of services, the description of requirements and guidelines for their implementation, the planning of research and co-design activities with users and other stakeholders, as well as the management of relationships with the main actors. of the ecosystems in which the services offered by the company are inserted.

Specifically, the professional will take care of:

• Designing the services by defining the model and functioning through system maps, user journeys and prototyping
• Define the processes by which these services can be implemented and made available to their users, through blueprints and other organizational management tools.
• Involve and accompany the project stakeholders in order to achieve the intended goal, contributing to the alignment between teams led by multiple interests and organizations.
• Plan and conduct research sessions with users, focus groups, interviews with stakeholders and benchmarking.
• Collaborate with the development team, supporting the definition of requirements and guidelines that define the product.
• Plan and facilitate participatory design sessions with all levels of the internal organization and the client.
• Collaborate with the other departments to define the strategy for the services designed by the company, analyzing the market situation and the objectives of the customers.
• Collaborate in the creation of pitches and presentations aimed at customers.
• Contribute to corporate culture and team innovation.

YOU ARE THE IDEAL CANDIDATE IF ….

You have the following characteristics:

• Over 10 years of work experience in the design sector, also related to front-end development, within national and / or international studios or agencies or in internal teams in related sectors.
• Deep knowledge of Design Thinking methodologies and techniques;
• Deep knowledge of service design deliverables, including personas, user journeys, system maps, blueprints.
• Knowledge of User Research and UX design techniques and deliverables.
• Deep knowledge and experience in B2B and B2C digital service design.
• Previous experience in the design of complex and multichannel services related to the world of public administration and healthcare
• Proven ability to work as part of a multidisciplinary team.
• Ability to manage multiple stakeholders with different needs and guide a project towards a simple and elegant solution.
• Ability to develop a strategic and systemic vision of the service, and to guide its design and implementation.
• Excellent knowledge of modern design tools (Adobe CC Suite / Sketch / Figma / Miro / Mural / etc) and habit of being an early adopter of new tools.
• Knowledge and experience in the use of Design System approaches to support the management of the digital experience of digital products / services. Better if accompanied by the knowledge of development tools and codes: Angular, Html, Css
  Azure DevOps, Git.
• Strong knowledge of design research. Collection and management of qualitative and quantitative insights to understand users in order to guide the design of digital products.
• Excellent team player, but able to work independently.
• Positive and flexible attitude.