Senior Service Designer

WHAT YOU’LL DO

Our Senior Designers are the backbone of our design capability. In this role you will apply a user-centered design approach to create impactful digital solutions in an integrated team with strategy consultants, product managers, data scientists and software developers. You will lead the full design process hands on: system mapping, user research, synthesis, concept creation, prototyping, testing and in some cases extend to produce UX/UI designs for service concepts. Additionally, you will contribute to product strategy, advocate for the power and value of design, and collaborate closely with a variety of client stakeholders to ensure capability transfer.

As a core member to the team you will also help to bring ADAPT to the next level as a business. This includes supporting the recruitment of new design talent, contributing to design culture and evangelizing our capabilities within the firm.

We are looking for a highly collaborative, pragmatic, intelligent, ambitious individual with exceptional problem-solving and communication skills. You’re comfortable with ambiguity and change, and have a passion for making an impact in high stake business environments. For this role, in particular, we are interested in service designers with a strategic approach, who, at the same time, are comfortable with the later stages of the design process, visualizing concepts and solutions in higher fidelity designs.

ABOUT YOU

Success in this role will require:

• Several years (minimum 3, preferred 5+) of hands on experience in designing digital products and services (or equivalent experience)
• A thorough understanding of Lean Startup, Service Design, Design Thinking and Agile methods
• Fluency in working with state-of-the-art design and prototyping tools (e.g. Figma, Sketch, Invision, Adobe CS)
• Commercial acumen and understanding of business model
• Excellent communication, presentation and collaboration skills, including facilitation of workshops and co-design sessions
• A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment
• Professional-level fluency (comfortable presenting your work to colleagues and clients) in Italian and English.