Senior UX & Service Designer

Within the Experience Strategy & Design group you will participate in projects related to the design and development of innovative  Customer Experiences , with the creation of new services and ecosystems.

As part of these projects, you will be involved in the following activities:

• User Research: development of benchmarks, usability tests, heuristics and user interviews, behavioral analysis;
• Analysis and understanding of business requirements and objectives to guide the definition of user requirements, user stories;
• Information architecture design, user flow, wireframe and interactive prototypes;
• Organization of workshops to support co-design activities with end users;
• Mapping of experiences as is and to be and identification of improvement opportunities.

To be the ideal candidate you cannot miss:

• Academic background in human-computer interaction, experience design or similar fields;
• At least 5 years of experience as a UX Designer, Service Designer and Interaction Designer in structured contexts, such as consulting firms, agencies and / or end customers;
• Solid experience in User Centered Design processes and methodologies;
• Experience in designing on different platforms and mobile apps
• Solid skills in user research, content strategy, information architecture (if the customer also requires card sorting and tree testing tools or activities), UX, ID, prototyping, UX copy, responsive design, user testing, web analytics consultation and functional analysis
• Excellent knowledge of wireframing and prototyping tools (Sketch, Invision, Figma …);
• Mastery and proven experience in the use of methodologies and tools for measuring both qualitative and quantitative UX, both in the initial design phases and in the continuous improvement of digital products and services;
• Knowledge and experience in Agile work methodologies;
• Excellent knowledge of the English language, better if supported by a study and / or work experience abroad;
• Excellent knowledge of the Office package, with particular reference to Word, Excel and Powerpoint;
• Knowledge of the design guidelines for accessibility is welcome;
• Portfolio sharing is welcome.