Senior Ux Service Designer

Responsibilities
We are looking for a talented Senior Service and UX Designer for our design studio in Rome who is keen to join a global design studio to humanize complexity and to have a positive impact on people’s life.
As a Senior Designer you will be asked to manage all aspects of a project: business, client relationship, team, design approach, economics.
You’ll be a prominent client contact from early stages, supporting Client Engagers in developing and leading trustworthy relationships with clients.
As ‘Untangler’ part of Tangity’s family you will find:
• Multicultural environment
• Possibility to work on international projects and initiatives
• Purpose-driven culture
• 20/80 program to support your ideas to have a positive impact on society
• Empathy and Flexibility
This is an amazing time to join the company as we continue to rapidly grow.
If you feel that you are up for a challenge, please apply with your CV and portfolio.Required Skills
• At least 5 years of Service and UX Design experience
• Design, scope and run research (ethnographic & human-centered) processes, insight gathering, critical thinking, concept generation and validation
• Plan and facilitate workshops
• Help clients and stakeholders to better frame design challenges
• Strong presentation skills, the ability to articulate design intent to project teams and stakeholders
• Use prototyping methods to visualize and quickly validate hypothesis
• Manage multiple stakeholders’ needs, interests, priorities, and expectations effectively and sensitively
• Design services and experiences within (or for) a large organization
• Work independently to deliver a project from start to finish
• Create key deliverables (i.e.: research output, detailed user journeys, service blueprint, system map, stakeholder map, storyboards, scenarios, interaction models, wireframes & prototypes for complex systems, testing plan)
• Mentor Design team
• Manage the project budget and timelines
• You must be future focused and curious for innovation
• Be an ambassador for the importance of design towards clients
• Disrupt and influence, whilst picking your battles
• Curious about modern technology and how to leverage it to create better user experiences
• Collaborate cross-departments to produce high quality work
• Excellent communication skills
• Strong stakeholder management
• Business fluent in English and Italian (oral and written).As part of the Service/UX team you should also be:
• Great teammate – we appreciate and always help each other’s
• Acting with integrity – we value honesty and doing the right thing
• Smart – we are critically thinking individuals
• Committed to quality – whether it is a good design, or well-written email, we never cut corners
• Lateral thinker
• Fun-loving – we like to laugh, socialize, and have a great relationship with our colleagues.