Senior UX/Service Designer

We are looking for a talented Senior Service and UX Designer for our design studio who is keen to join a global design studio to humanize complexity and to have a positive impact on people’s life.

As a Senior Designer you will be asked to manage all aspects of a project: business, client relationship, team, design approach, economics.

You’ll be a prominent client contact from early stages, supporting Client Engagers in developing and leading trustworthy relationships with clients.

Required Skills

• At least 5 years of Service and UX Design experience;
• design, scope and run research (ethnographic & human-centered) processes, insight gathering, critical thinking, concept generation and validation;
• plan and facilitate workshops;
• help clients and stakeholders to better frame design challenges;
• strong presentation skills, the ability to articulate design intent to project teams and stakeholders;
• use prototyping methods to visualize and quickly validate hypothesis;
• manage multiple stakeholders’ needs, interests, priorities, and expectations effectively and sensitively;
• design services and experiences within (or for) a large organization;
• work independently to deliver a project from start to finish;
• create key deliverables (i.e.: research output, detailed user journeys, service blueprint, system map, stakeholder map, storyboards, scenarios, interaction models, wireframes & prototypes for complex systems, testing plan);
• mentor Design team;
• manage the project budget and timelines;
• you must be future focused and curious for innovation;
• be an ambassador for the importance of design towards clients;
• disrupt and influence, whilst picking your battles;
• curious about modern technology and how to leverage it to create better user experiences;
• collaborate cross-departments to produce high quality work;
• excellent communication skills;
• strong stakeholder management;
• business fluent in English and Italian (oral and written).

As part of the Service/UX team you should also be:

• Great teammate – we appreciate and always help each other’s;
• acting with integrity – we value honesty and doing the right thing;
• smart – we are critically thinking individuals;
• committed to quality – whether it is a good design, or well-written email, we never cut corners;
• lateral thinker;
• fun-loving – we like to laugh, socialize, and have a great relationship with our colleagues.