Service Designer

KEY REQUIREMENTS

• You have at least 5 years of experience as a User Researcher or Service Designer in structured contexts such as consulting firms, communication agencies and / or end customers;
• You have a structured portfolio capable of describing digital transformation projects in which you have put your skills to good use;
• You know how to understand business needs and requirements and have experience in dealing with different stakeholders;
• You have a hominichannel vision , with a focus on digital touchpoints;
• You know how to define, plan and execute primary and secondary research activities (qualitative and quantitative user research, benchmarks, etc);
• You know how to build User Personas, combining qualitative and quantitative data, and you can guide teams and customers from a user-centric perspective ;
• You can transform search results into actionable insights and opportunities to guide design;
• You know how to present the outputs to the customer, communicating the value of the insights collected and the methodology used in the best possible way;
• You can plan and facilitate workshop activities (in person or remotely) with the customer, the team and other relevant stakeholders;
• You have mastered the main Service design activities and deliverables such as customer journeys, blueprints, ecosystem maps and you can support colleagues in card sorting, user flows and user tests;
• You know how to read and interpret low / high fidelity wireframes and collaborate closely with UX designers to support the design of digital products;
• You like to actively contribute to maintaining the development of best practices for the team;
• Your English is fluent and you have proven experience in international projects and clients