Service Designer

Planet Smart City is recruiting a Senior Service Designer.

The role will report to Head of Customization Management in the Digital services area and will work in close collaboration with Software developers, Community Managers and UX/UI designers. In this role you’ll be shaping new features of our digital products from concept to user tests, delivering services that will positively impact people and bring value to client’s business.

Responsibilities:

• Performing User Research to collect meaningful insights and to identify new features for our products;
• DesigningUser Journey Maps to highlight pain points and issues that need to be addressed;
• Planning and executing co-creation workshops with stakeholders in order to propose the most viable solution for a given problem;
• Prototyping services to validate ideas and iterate on them;
• Creating Service Blueprint to be presented and delivered;
• Supervising and executing all UX and UI design phases;
• Interacting with the software development team to provide guidelines and features insight;
• Actively supporting user tests.

Experience

• Have 5 years of experience as a user experience/user interface designer or similar role

Education, Skills and Qualifications

A portfolio demonstrating how you work as well as your final deliverables is needed.

Qualifications:

· Bachelor’s or graduate degree in Service Design, User Experience Design, Interaction Design.

Skills/competencies:

· Proficient in English both written and spoken

• Proficiency in User-centered design
• Ability to plan and execure User research, to extract insight and to define Personas
• Proficiency in User journeys and Blueprint mapping
• Experience collaborating with developers to ensure an efficient and high quality build

· Knowledge of Adobe CC Suite; specifically Acrobat, Illustrator, Photoshop

• Wireframing and UX prototyping experience (Invision, XD, Sketch or similar tools)
• Familiarity with SCRUM, Agile or Design Sprint methodologies
• Familiarity with Atlassian tools (Trello)
• Working as part of a team split across multiple locations

Nice-to-Have:

• Experience in Interaction Design
• Basic knowledge of HTML/CSS/React Native
• Knowledge in data visualisation and motion design

Personal qualities:

• Ability to work in a fast-paced environment and with minimum or no guidance
• Comfortable working with different cultures and languages
• Resilient and able to change the course of projects as required
• A leader able to influence the team, peers and the whole organisation