Service Designer

Required Technical and Professional Expertise
* A Design mindset, championing a user-centred approach
* A Creative spirit, passionate about envisioning innovative services at the crossing of people, business and technology.
* Attention to details
* Ability to conceptualize quickly and present in-progress work for critique
* Ability to understand the supporting systems and organizational structures which uphold the current service and design improvements, both digital product and process
* Ability to conduct qualitative and quantitative research
* Ability to craft data-driven personas
* Ability to facilitate workshops
* Ability to define service models, requirements and design strategies
* Ability to design detailed user journeys and service blueprints
* Ability to work independently and in a cross-functional team environment
* Superior organizational, problem solving, and time management abilities
* Excellent communication, storytelling, conceptualization and presentation skills
* Fluent in English and Italian
* Attitude and interest in a Consultant career
* Passion or base experience in Machine Learning and Artificial Intelligence topics
* Previous experience as Service or Business Designer is highly welcomed
* Previous experience in a consulting firm will be considered a plus