Service Designer

The role:

Within the Product area, the Service Designer is responsible for defining the service models, processes and systems of Datrix products and services, made up of people (customers who use the technology, consultants and specialists of Datrix, data scientists and R&D engineers, supplier specialists and external consultants, etc.) and digital technologies (proprietary and third-party software, interactive dashboards, automation tools, machine learning models, etc.).

It collaborates synergistically with end users, business owners, designers, marketers, customer success specialists, research and development, third-party suppliers and technology partners and involves them in research, co-design and user-centered training activities.

It actively supports the dissemination and constant improvement of the principles, behaviors and mindset of design and systemic planning within the Group’s teams and functions.

The figure of Service Designer is the reference point for the overview of all the elements that define the user experience. This is followed by the entire design and continuous improvement process, the description of the requirements and guidelines for the implementation, planning and research and co-design activities with all stakeholders, the management of relationships with the main interacting subjects with the Datrix system.

Company information:

Datrix is ​​a group of 5 data-driven tech companies that develop B2B software solutions, based on Artificial Intelligence, for Marketing, Sales and Finance.

The tech companies are:

• Finscience | investment AI
• Bytek | performance marketing AI
• 3rdPlace | user & customer AI
• Paperlit | distribution & monetization AI
• Adapex | Data Monetization

Today it can count on various operational offices in Milan, Rome, Cagliari, Viterbo and New York.

Responsibility of the role

Typically, within a project

• You have an overview of the reference market and of the entire process, of the business units and functions involved and, at the same time, is able to focus on the details of the individual points of contact;
• Analyze and define all system elements, interactions and underlying processes and identify opportunities and criticalities;
• Work with multidisciplinary design teams;
• Understand the needs of users and actors involved in the process, using the qualitative and quantitative research methods best suited to the context;
• Conduct collaborative sessions to identify requirements for new products and / or services or to improve existing ones;
• Define and model processes and user paths;
• Share the project results with stakeholders, product management and teams, through explanatory documents consistent with the objectives;
• Follow the entire product development life cycle and implementation phases;
• You support colleagues to better understand the dynamics of user-centered design through moments of design mentoring and internal training.

Qualifications and necessary requirements:

• At least 3-5 years of work experience in the technology sector, end-to-end products and services;
• Knowledge of the main approaches for the implementation of design thinking in organizations (eg Creative Problem Solving, Creative Confidence, Innovation of Meaning, Sprint execution);
• Good knowledge of lean management methods;
• Strong knowledge of major service design deliverables, including customer profiles / personas, user journeys, system maps, blueprints, etc.
• Strong knowledge of design research, of the different methods and methods of collecting qualitative and quantitative insights
• Good knowledge of design software (we mainly use Figma and Miro, the Adobe suite and Google Workspace, but new tools are welcome!);
• Strong aptitude for teamwork and the ability to manage multiple stakeholders with different needs, including designers, product managers, developers, data scientists and business owners;
• Effective and clear style for presentations and speeches in business and training contexts;

È a “plus” is:

• You have a degree or master’s degree in Human-Computer Interaction, PSSD, Service Design, UX Design or related disciplines;
• You have worked in the IT sector, in particular in product-service systems that use Artificial Intelligence and Machine Learning to enhance business processes and results
• You have diversified your experiences, between agencies / consultancy, startups, companies, Public Administration, etc.
• You have experience in digital marketing or advertising