Service Designer

Specifically, your responsibilities will be :

• Understand the needs and requirements of our business and our customers and help identify the best solutions
• Design and ground user research activities to identify user needs and validate your solutions
• Define in collaboration with the Product Manager, the strategy of the Service in relation to the Product
• Design and facilitate workshop activities with the internal team and / or clients
• Designing digital services and products, carrying out Service and UX design initiatives (customer journeys, information architecture, blueprints, data analysis, user testing, etc) independently in all project phases
• Present your solutions with clarity and strategic vision to the internal team and customers
• Collaborate closely with developers, PMs to conceive and design innovative products and services
• Contribute to the development and maintenance of the best practices and methodologies of the Experience Design team with a particular focus on Service Design and Design Thinking
• Proactively seek feedback from your team and manager and develop subsequent solutions
• Ensure the quality of your work, compliance with the estimates shared with your team and Manager
• Stay ahead of the latest developments in technology, market and digital trends.

PROFILE | What are we looking for?

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This is what we need to find in you.

These are important experiences and skills for the job that we will face together.

• Experience of about 3-6 years in the design of digital services and products (not only sites, but web or native applications) in companies / agencies with consolidated Service and UX design processes
• Portfolio of different projects capable of showing your skills in the various areas of a User Centered / Service Design process
• Ability to work and communicate clearly and securely with customers and stakeholders, including seniors
• Ability to formulate a strategic vision for the products and services you deal with and to clearly justify the rationale for your choices
• Experience in validating your solutions with users using different techniques and methodologies
• Ability to estimate and balance the Service and UX design activities in the various phases of the project
• Ability to receive and process customer and team feedback
• Ability to carry out an iterative, collaborative and results-oriented Service and UX design process
• Also, we think soft skills are just as important as technical skills for this role. We are looking for curious, passionate people, with a problem solver attitude, proactive and with a collaborative approach to work. Finding problems is all too easy, we are looking for people who have the skills and the initiative to solve them.