Service Designer

Technical – professional knowledge:

• CX Design & Service Design
• Adoption of DevOps
• Strong and proven experience in projects that include scouting, benchmarking
• Ability to design / enhance interaction, collaboration and digital process scenarios
• Deep knowledge of the main Service Design frameworks
• In-depth knowledge of the Design Thinking methodology and proven experience on each of its phases
• UX Design skills
• Use of boards for organizing and running workshops
• Knowledge of the Agile methodology (SCRUM and KANBAN)
• Using the Adobe CC suite
• Using JIRA / Confluence

Skills / aptitudes:

• Curiosity, proactivity, dynamism and orientation towards innovation
• Problem solving
• Teamworking, leadership and strong interpersonal skills
• Motivation, focus on results and meeting deadlines
• Interest in user-centric design
• Empathy
• Dialectic

Experiences:

• At least 2 years of experience in the digital design sector, as a UX / UI designer, UX / UI strategist
• At least 1 year of experience in the role of Service Designer