Service UX Designer

We are looking for a Service Designer for the strategic design of complex service and product ecosystems and services.

Requirements required:

• Understanding the business needs of the customer and people to design and model sustainable and effective ecosystems in order to attack the existing market and create new opportunities
• Deep knowledge of the domain under analysis and all related domains and analyze and understand market trends and best practices where they exist
• Model and describe ecosystems to simplify complexity, facilitate the communicability of concepts and collaboration between teams, design holistic services that are integrated and consistent with business objectives and that are adequately supported by enabling technological solutions
• Have a strong critical sense and be able to govern and apply different methodologies, lean, design thinking, agile
• Establish project paths of ad hoc activities if the specificity of the project requires it.
• Being able to easily switch from one context to another by approaching multiple issues, in order to have an overall view that balances and oscillates between the Business Centered, User Centered and Process centered according to the different interlocutors and stakeholders of a project
• Knowing how to argue and communicate every vision, choice, concept and design in an excellent way, using all the media and artefacts necessary for the purpose

It will be considered preferential to have the following knowledge and / or experience:

• 3/5 years of experience in consulting, design (UX / PSSD / Service Design) or IT technology
• Excellent knowledge of Design Thinking and Service Design dynamics and activities
• Experience in the analysis of business model definition and marketing strategy and product / service communication
• Knowledge of digital technologies and trends, with particular attention to opportunities, impact, interaction and implementation complexity
• Proven experience in the design and modeling of multi and omnichannel solutions and customer experience, in the mapping of business and service processes through Personas, Event Storming, User Journey Map and, mainly, Service Blueprint
• Being able to “visualize” models and ideas through graphics, design, presentations independently, through business development software (Office 365 / Powerpoint) and creative suites (Sketch, Adobe)
• Excellent knowledge of English, written and spoken and public speaking
• Work organization, speed of execution and project management skills
• Availability for national and international travel